Order A Repair
Not that it happens often, but when it does this is here so you can describe your issue and put it into our system so we can begin the process of getting it fixed.
We stand by our cases and accessories. While any JB Case can be sent back to us for repair, below we've provided some tips for at-home repair, so that you won't be away from your JB Case. If you do need a repair that you need or want us to do, whether it is a warranty claim or a repair you are paying for just fill out a repair ticket at the link below.
If you already know how to fill out a repair ticket go here -----> Order a Repair
How to Create a Repair Order
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$0.00To order a repair please choose add to cart and then fill out all the fields. INCLUDING the description field so that we know the details including the color of the strap as well if that's what we need to replace. VERY IMPORTANT - IF you don't tell or show us what you need then we WILL NOT SHIP ANYTHING TO YOU.
IMPORTANT - please watch the videos here to learn how to put in a repair order and what to print out and include if you need to ship your case.
-----> CASE CARE AND REPAIRS VIDEO <------Please use the box below to describe your repairs that need to be done. Please include the size and if it is a nylon, leather, or hybrid case.
Please PLEASE PLEASE!!!!!
Take the time to tell us everything we need to know about your case so we know what parts to send to you. It takes you a few extra minutes to do this and takes us a lot more and extra order processing time when have to ask you for this information. When you place the order you can upload pics on the order page in your dashboard if you think that they will help, and they do help most of the time. For example we cannot pick a strap or build you one unless we know what the strap you have looks like.For shipping of parts to you please choose INTERNAL ORDER
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and you won't be charged for the shipping to you. Parts that require the case to be shipped to us are listed with "must ship to JB Cases."
WATCH THIS VIDEO PLEASE IF YOU NEED INSTRUCTIONS ON HOW TO DO THIS: HOW TO DO A REPAIR ORDER
We reserve the right to choose the cheapest and slowest method of shipping for parts that are coming to you for free. IF you want your parts faster then please choose any other method that you will be required to pay for.
WHEN SHIPPING CASES TO US FOR REPAIR PLEASE INCLUDE YOUR NAME AND THIS ORDER # in the pocket of the case. If we cannot check in your case it will simply sit here with nothing done to it until you call us to ask about it and we find it. We DO NOT provide loaner cases or pay for the shipping to us.
Lastly, please read this carefully; We reserve the right to REFUSE to repair any case deemed to be broken due to abuse or mishandling. In other words if, for example, you checked your case in with the airline without it being inside a protective case, duffel bag, etc...and it gets torn up then that is a problem between you and the airline. We are pretty good at spotting situations where the damage is not from normal use. So unless you are 100% certain that the problem is our fault please be prepared for us to reject the claim. And IF we reject the claim then it will be your responsibility to pay for the return shipping to you.
Here is our address if you need to ship your case to us and please include our email, jb@jbcases.com if you can so that we get an alert when you ship the case to us.
JB CASES
7101 NW 32nd St.
Bethany, Oklahoma 73008 -
$0.00To start a trade in order please choose add to cart and then fill out all the fields below. Incomplete information will make it harder for us to figure out what credit value you will get for your current case. Please see the grading scale in the pictures and chart below to make an estimate of what condition you think your current case is in. Percentages listed are based on the retail price without decoration and without shipping and are of the retail. For example if your case would have been $300 with this criteria and it is in Good condition then you will get $120 as a store credit as long as we agree with your assessment of the condition grade.
IMPORTANT - please watch the videos here to learn how to put in a trade order and what to print out and include if you need to ship your case.
-----> CASE CARE AND REPAIRS VIDEO <------ yes we know this is the wrong video, we are making a new one.
Please PLEASE PLEASE!!!!!
Learn More
WHEN SHIPPING CASES TO US FOR TRADE CONSIDERATION PLEASE INCLUDE YOUR NAME AND A PRINTED COPY OF THIS TRADE ORDER # in the pocket of the case. If we cannot check in your case it will simply sit here with nothing done to it until you call us to ask about it and we find it. We DO NOT offer credit before we have seen and evaluated your case. Credit is in the form of store credit towards any new items we sell, including custom orders. You may transfer store credit to others on written request with verbal confirmation.
Lastly, please read this carefully; We reserve the right to REFUSE to take any case deemed to be broken due to abuse or mishandling. In other words if, for example, you checked your case in with the airline without it being inside a protective case, duffel bag, etc...and it gets torn up then that is a problem between you and the airline. We are pretty good at spotting situations where the damage is not from normal use.
Here is our address to ship your case to us and please include our email, jb@jbcases.com if you can so that we get an alert when you ship the case to us. We are not responsible for your case UNTIL it has been checked in on the order status page in your dashboard. Please send us a tracking number whenever you send the case so that we can see what's coming.
JB CASES
7101 NW 32nd St.
Bethany, Oklahoma 73008
