"We Make True CustomTM Pool Cue Cases!"
Customer Service - Order Information - Sales
JB CASES - 6300 East Reno Suite B, Midwest City, Oklahoma, 73110
Hours: 10am - 6pm Monday through Friday Central Standard Time
For order tracking please log in to your account and check the notes and tracking information first.
Log in -----> Here <-----
To order a repair please go to the repairs section above (and follow ALL of the directions) or click here.
The JB Cases Crew
Please be considerate of the time when using the phone numbers below.
Our normal hours are 10-6pm M-F Oklahoma (CST) Time
Karen Barton - Boss - Designer and Maker
Asia McNair - Designer and Custom Order Concierge
Don Vegher - All Around Good Guy
John Barton - Chief Bottle Washer and Creative Madman - 405-693-0386 Cell Phone firstname.lastname@example.org
|If you made it this far please read this about order status and calling us. We have a small crew handling well over 50 custom orders in progress. Each time we get a call before the ETA date to check progress then it causes us to lose focus on someone else's order. We humbly ask you to please use the order notes in your account to communicate with us so that we can stay focused on getting the orders done right and done on time or earlier than expected. It's not that we don't want to talk to you but we don't want to talk to you just to tell you that your order is being worked on. We will call you and let you know the progress and ask for your approval throughout the build. Even though we make it look like magic the process to do custom orders on our scale with the number of custom choices is pretty complicated so we beg for your help to keep the communication down wherever possible to the essentials. - thanks and thank you again for trusting us with your cue protection. - John Barton|
TERMS AND CONDITIONS:
SHIPPING: All orders for in-stock merchandise in before 2pm CST will be shipped the same day if possible.
RETURN POLICY: Authorization is required to return a product. Shipping costs for returns are the responsibility of the customer unless otherwise specified.
CUSTOM ORDERS: We make every effort to ensure orders are made to agreed-upon specifications in the estimated time frame quoted. However, delays may occur due to the nature of custom work and we will do our best to inform you of any delays and give you new estimates of completion dates. No refunds will be made for custom work that has been started. Placing an order with us indicates that you fully agree to these terms and completely waive all attempts to force a refund by any means.
Please do not order from us if you do not agree to this policy.